Privacy Policy
Our Commitment to protect your privacy
Morgan Brooks DIRECT is committed to ensuring your personal information is protected. We understand how important it is to protect your personal information. This document sets out our Privacy Policy commitment in respect of personal information that you may provide to us.
Our Privacy Policy ensures your right to privacy as we recognise that any personal information we may collect about you will only be used for the purposes indicated in our policy. It is important to us that you are confident that any personal information we collect from you or is received by us will be treated with the appropriate respect ensuring protection of your personal information.
Our commitment in respect of personal information is to abide by the National Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant law.
Who is Morgan Brooks DIRECT?
Morgan Brooks DIRECT is a Wholesale Non Bank Lender offering a wide range of Residential & Commercial Mortgage Products direct to the public. We are a Full Member of the Mortgage Industry Association of Australia (MIAA) and Credit Ombudsman Services Limited (COSL). We fully process, analyse, under take credit checks and assess the information you provide to us in respect of your mortgage loan applications. As a valued added service to our clients, we may from time to time market various mortgage product specials or the introduction of new mortgage products both Commercial and Residential. We believe that education and awareness of matters pertaining to the mortgage industry may be helpful to provide assistance to our clients, so from time to time we update our website with Links to a variety of information services. Information contained within any of the links to other websites is not information or views that are expressed by Morgan Brooks DIRECT nor maintained or updated by Morgan Brooks DIRECT.
Personal Information
When we refer to personal information, we mean any information that identifies you or by which your identity can be reasonably determined. This information may include documentation you provide to us, other forms of information or an opinion about you, from which your identity can be ascertained.
Why we collect your personal information
We collect and receive personal information from our clients or from other business referrers in order to conduct our business, including material we obtain during the credit checking process, assessment of your loan application as part of your loan approval process. At times we may offer you assistance or provide you with information via links from our website in relation to other products and services to include information about Deposit Power Bonds, FHOG, ABN Look Up, or other similar type information services. Morgan Brooks DIRECT does not maintain the information nor related in any manner whatsoever to any third party links that may be included on our website from time to time. As part of the mortgage process and to enable us to maintain a successful business relationship with you, we may disclose your personal information with other organisations that provide products or services relative to the mortgage process or value added services offered to our clients. The types of organisations to which we are likely to disclose information about you may include other financial institutions, fund issuers-lenders, trustees, valuers, lenders mortgage insurers, surveyors, accountants, credit reporting agencies, and lawyers. We may also disclose your personal information to any other organization that may have or is considering having an interest in your loan, or in our business.
How do we collect your personal information?
Where reasonable and practical we will collect your personal information only directly from you.
To whom will we disclose your personal information?
Where possible, we will inform you, at or before the time of collecting your personal information, the types of organisations that we intend to disclose your personal information to.
Prior to disclosing any of your personal information to another organisation, we will take all reasonable steps to satisfy ourselves that:
the organisation has a commitment to protecting you personal information at least equal to our commitment; and you have consented to us doing so.
Sometimes we are required or authorised by law to disclose your personal information. Circumstances in which we may disclose your personal information would be to a Court or Tribunal in response to a request or in response to a subpoena or to the Australian Taxation Office.
Direct Marketing
From time to time we may use your personal information to provide you with current information about mortgage loans, special offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company we are associated with.
If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting our offices on our Free Call number 1800 801 999 or by writing to:
MORGAN BROOKS DIRECT PTY LTD
MARKETING MANAGEMENT
GPO Box 630
BRISBANE QLD 4001
We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
Updating your Personal Information
It is important to our relationship that the personal information we hold about you is accurate and up to date. During the course of our relationship we will ask you to inform us if any of your personal information has changed.
If you wish to make any changes to your personal information, you may contact us. We will generally rely on you to assist us in informing us if the information we hold on you is inaccurate or incomplete.
Denied access to Personal Information
There may be situations where we are not required to provide you with access to your personal information. For example, such a situation would be information relating to an existing or anticipated legal proceeding with you, or if your request is vexatious. An explanation will be provided to you, if we deny you access to your personal information we hold.
Business without identifying you
In most circumstances it will be necessary for us to identify you in order to successfully do business with you, however, where, it is lawful and practicable to do so, we will offer you the opportunity of doing business with us, without providing us with personal information. Such a situation would be where you make general inquiries about interest rates or current promotional offers.
Where sensitive information is collected, stored, used or transferred about you, we will only use this information if you have consented or in the exercise or defense of a legal claim. Sensitive information is information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional association or trade unions, sexual preferences, criminal record, or health.
How safe and secure is your personal information that we hold?
We will take reasonable steps to protect your personal information by storing it in a secure environment, and when the information is no longer needed for any purpose for which the information may be used or disclosed, it will be destroyed or permanently de-identified.
We will also take reasonable steps to protect any personal information from misuse, loss and un-authorised access, modification or disclosure.
Further Information
You may request further information about the way we manage your personal information by writing or emailing.
Change in our Privacy Policy
We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market place practice. As a consequence we may change this privacy policy form time to time or as the need arises.
This privacy policy initially came into existence on the 21 December 2001.
Last Updated: 7 December 2007
